Shipping
Shipping options
We offer standard and express shipping Australia wide. Currently, we do not ship overseas.
All products are located in and shipped from our warehouse in Lidcombe, Sydney.
Shipping costs
- Standard shipping: FREE for orders of $50 or more. Otherwise, $10 flat rate for orders under $50.
- Express shipping: $5 for orders of $100 or more. Otherwise, $15 flat rate for orders under $100*.
Processing times
Orders are generally dispatched within 1-2 business days.
Delivery times
After your order has been dispatched, please allow 2-8 business days for standard shipping and 1-4 business days for express shipping.
Please note: all timeframes are provided as an estimate only. We are unable to control the shipping timeframes by our courier partners. Please refer to the updates on your tracking number for a more accurate shipping timeframe.
Carriers
Most orders are shipped with Australia Post. We may use Startrack or Sendle, depending on the size of your order and location.
Track order
You can track your order by clicking on the tracking number in your shipment confirmation email. Alternatively, please copy your tracking number and visit the referred courier's website:
- Australia Post: https://auspost.com.au/mypost/track/#/search
- Startrack: https://startrack.com.au/track/search
- Sendle: https://try.sendle.com/en-au/tracking
Signatures upon delivery
Some orders may be shipped with signature required. If you are not at the address during delivery, it will be taken to the nearest post office for collection. In some cases, you may opt for 'Authority To Leave' by logging into your Australia Post account, associated with your order email.
Please note: If you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.